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Paketng Privacy Policy

Last Updated: March 31, 2025

At Paketng, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our package delivery services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide efficient and reliable delivery services. This may include:

  • Personal Information:
    • Name, address, phone number, and email address (provided by you or the sender/recipient when booking a delivery).
    • Payment details (e.g., credit card or bank information) if you pay directly through us.
  • Delivery-Related Information:
    • Package details (e.g., size, weight, contents description).
    • Pickup and delivery addresses.
    • Tracking information and delivery status updates.
  • Automatically Collected Information:
    • Device information (e.g., IP address, browser type) when you use our website or app.
    • Cookies and similar technologies to improve your experience and track usage.
  • Communication Data:
    • Records of your interactions with us (e.g., customer service calls, emails, or chats).

2. How We Use Your Information

We use your information to:

  • Process and deliver your packages.
  • Communicate with you about your delivery (e.g., tracking updates, confirmations).
  • Process payments and issue refunds if applicable.
  • Improve our services (e.g., analyzing delivery performance).
  • Comply with legal obligations (e.g., customs regulations for international shipments).
  • Send you marketing updates (only with your consent, where required by law).

3. How We Share Your Information

We may share your information with:

  • Third-Party Service Providers: Companies that help us deliver packages (e.g., couriers, logistics partners) or process payments.
  • Senders and Recipients: Limited details (e.g., name, address) to facilitate delivery.
  • Legal Authorities: When required by law or to protect our rights and safety.
  • Business Partners: If you opt into promotions or loyalty programs (with your consent).

We do not sell your personal information to third parties.

4. How We Protect Your Information

We use industry-standard security measures (e.g., encryption, secure servers) to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

Depending on your location, you may have rights such as:

  • Accessing or correcting your personal information.
  • Requesting deletion of your data (subject to legal retention requirements).
  • Opting out of marketing communications.
  • Limiting how we process your data.

To exercise these rights, contact us at [insert contact email/phone]. We’ll respond within the time frame required by law.

6. Cookies and Tracking

Our website and app use cookies to enhance functionality and analyze usage. You can manage cookie preferences through your browser settings.

7. Data Retention

We keep your information only as long as necessary to fulfill the purposes outlined in this policy (e.g., completing your delivery, resolving disputes) or as required by law. Once no longer needed, we securely delete or anonymize it.

8. International Transfers

If you use our services across borders, your data may be transferred to other countries. We ensure such transfers comply with applicable privacy laws and maintain adequate safeguards.

9. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website [insert URL] with the updated “Last Updated” date. Significant changes will be communicated directly where required.

11. Contact Us

If you have questions or concerns about this policy or your data, reach out to us at:

  • Email: privacy@paketng.com
  • Phone: +2348038062550
  • Address: Paketng Headquarters, Plot 133, Dawaki, Abuja

Thank you for trusting Paketng with your deliveries!